Livestreaming youth sports with sidelineHD is designed to be simple and seamless—but occasionally, you might run into a few hiccups. Don’t worry! We’ve compiled the most common issues our users face, along with easy solutions to get you back online and back to the game.
Issue 1: The Stream Won’t Start or Keeps Dropping
Possible Causes:
- Weak internet or cellular connection
- Outdated app version
Quick Fixes:
- Make sure you have a strong Wi-Fi or cellular signal. If possible, use a device with LTE/5G and a reliable data plan.
- Check for app updates in the App Store or Google Play Store and install the latest version of sidelineHD.
- Disable low power/battery-saving mode, as it can throttle performance.
- Try restarting the app or the device.
Issue 2: Poor Video Quality or Choppy Footage
Possible Causes:
- Low internet bandwidth
- Camera not stable
- Glare or poor lighting
Quick Fixes:
- Stream from an area with strong connectivity. Avoid dead zones behind dugouts or far corners of a field.
- Use a fence mount or tripod to stabilize your camera—no handheld streaming!
- Position the camera to avoid glare from the sun or bright lights. Shade it if needed for clearer visuals.
Issue 3: Device Died Mid-Game
Possible Causes:
- No backup battery or power source
- Device overheated
Quick Fixes:
- Always bring a fully charged portable battery pack.
- Avoid direct sunlight on your phone or tablet for long stretches—shade the device or use a cooling pad.
Issue 4: Camera Placement Isn’t Capturing the Game
Possible Causes:
- Improper mounting or camera angle
- Obstructed view (fence lines, spectators)
Quick Fixes:
- Mount the camera slightly above the fence line or behind home plate for baseball/softball.
- Use sidelineHD’s streaming preview to test your angle before going live.
- Adjust zoom and frame to capture the most action without cutting off the play.
Need More Help?
If you’ve tried these tips and still have issues, the sidelineHD User Group on Facebook is a fantastic resource for live support, real-user advice, and streaming inspiration from across the country.
Final Tip: Test Before the Game!
It’s always a good idea to do a short test stream before the game starts. This gives you time to adjust, troubleshoot, and ensure your setup is good to go before the action begins.
Happy streaming—and remember, every great highlight starts with a solid stream!
Need help from our team? Contact sidelineHD Support anytime or visit sidelineHD.com/help
